Overview

What is IFS Customer Engagement?

IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.

IFS Customer Engagement for effective customer service

9 out of 10

December 04, 2022

Incentivized

IFS CE (Customer Engagement) addresses the complex and advanced call center functionalities in a service-type organization. It let the …

Functional Consultant for IFS Project Implementation

8 out of 10

April 07, 2022

Incentivized

My company had no prior ERP system in place. There was a lot of paperwork resulting business operations and processes to take many days. …

IFS Complete ERP Solution

9 out of 10

March 04, 2022

Incentivized

Organization-wise centralized the business process and connect the departmental process and application component to view the holistic and …

IFS consultants FOR r integrated project team.

9 out of 10

March 03, 2022

Incentivized

There is no solution as adaptable as IFS customer engagement, centralized networking to provide support on a global level in real-time to …

Best cloud base ERP system

8 out of 10

February 28, 2022

Incentivized

In the Engineering department, We usually make a bill of material of the products, documents revision, export control of parts, product …

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Pricing

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IFS Customer Engagement

N/A

Unavailable

What is IFS Customer Engagement?

IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Conversica

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What is Conversica?

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Product Details

About
Tech Details

What is IFS Customer Engagement?

IFS Customer Engagement Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Comparisons

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Reviews and Ratings

(5)

Reviews

(1-2 of 2)

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April 07, 2022

Functional Consultant for IFS Project Implementation

Verified User

Consultant in Information Technology

Information Technology & Services Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

My company had no prior ERP system in place. There was a lot of paperwork resulting business operations and processes to take many days. End users have been a little reluctant to get adapted with IFS but with time they have got to know its functionalities and their work has been a lot easier and faster. IFS is an inclusive ERP addressing all functional areas.

Pros and Cons

Strong Supply Chain Module.
Asset Management Process is well addressed.
IFS Manufacturing Module.

IFS Human Resource Management Module needs improvement on Time Management, Employee Development and Recruitment sub-modules.
IFS Payroll module is off cloud, its functionality seems difficult compared to other IFS modules.

Likelihood to Recommend

Most of the time, if any issues are faced, IFS representatives address those issue immediately as previous users have also faced them. But when we face a certain issue which is new to the IFS representative, and there is little help available on IFS community, it takes time to resolve.

Most Important Features

Ship Building and Ship Repair are the most important features of IFS.
Very detailed configuration in the system.

IFS Customer Engagement Feature Ratings

Return on Investment

End user satisfaction has subsequently increased.
Well Integrated services.
Companies with Manufacturing process have and edge.

Alternatives Considered

IFS Applications, Infor SunSystems and SAP ERP

IFS support system is satisfactory but there are some issues as the system provides standardized solutions, clients in Pakistan need lot of CRIMS to get their ultimate purpose fulfilled from the application.

Other Software Used

IFS Applications, SAP ERP, Infor SunSystems

March 04, 2022

IFS Complete ERP Solution

Verified User

Professional in Information Technology

Defense & Space Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Organization-wise centralized the business process and connect the departmental process and application component to view the holistic and deep-down information in report format. especially convert the manual shipbuilding process to automation and handle process through the application. It also helps shipbuilding departmental production processes and automize the process throughout the organization.

Pros and Cons

Asset Management Process.
Manufacturing Process.
Project Management Process.
Supply Chain Process.
Human Resource Management Process.

Payroll Management.

Likelihood to Recommend

The project Management Module is very helpful. The manufacturing and Project Management component integrates via the application and smoothly work throughout the other module like budget management, service management, work management, store and part management, and HR management.